100% Satisfaction Guarantee
If you're not happy with a purchase that you made on JohnPitre.com, for any reason, you can return it to us within 30 days of the order date. Once it arrives, we'll issue a full refund for the entire purchase price. Please note - Pitre Fine Arts, Inc. does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality. Lastly, if your purchase was customized in any way, such as written message on the painting by John Pitre, or anything else by your request, we can not accept the return.
John Pitre sells his artwork across the globe, each month - all with a 100% money-back guarantee.
You have nothing to lose and everything to gain.
First Time Buyers
If you have any questions about your order, you can call or contact us during normal business hours at 808-561-7610, 8am-5pm, Monday through Friday, Hawaii Standard Time and ask for Patricia.
If you're not happy with your order, for any reason, you can return it to us within 30 days for a refund (see "Satisfaction Guarantee", above).
Shipping within the United States
All shipping within the United States is FREE (usually via FedEx). The tracking number will be updated in your order and you will receive an automated email with those details.
Due to the varying size of the artwork, weight, packaging, etc., the international shipping fee is calculated after the artwork is created and fully packaged. Once a final international shipping fee is calculated (most likely through FedEx), we will email the buyer with a separate link to pay that fee.
Buyers are responsible to pay all duties and taxes upon artwork arrival in their country.
If a buyer refuses to pay duties and taxes on their international order, the cost of return shipping with be deducted from the buyer's refund.
When you place an order, we will estimate shipping and delivery dates of your items. Most times are shipped within two weeks to ensure quality control of the artwork. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.